Track My Order

Every lamp ships fully tracked. Here is how to find yours — and what the tracking is actually telling you.

Where your tracking number lives

The moment your lamp leaves my bench, an email goes out with a tracking link in it. Check the inbox you used at checkout, and check the spam folder once. Shipping notifications end up there more often than they should.

If you made an account, you can also open your account and see the order and its tracking link there.

Tracking shows nothing yet

Two ordinary reasons, and neither means anything is wrong:

• It hasn't shipped yet. Lamps go out at around day 40 — the full timeline is on Shipping & Delivery. Until then there is nothing for a carrier to scan.
• It just shipped. Give it 24 to 48 hours. A fresh tracking number often reads "not found" until the first depot scan.

What each stage means

• Order confirmed — day 0. You are in the queue. Nothing has been poured yet.
• In production — days 15 to 20. Your lamp is mixed, poured, left to cure, then demoulded, sanded and finished by hand.
• Shipped — around day 40. Double-boxed and handed to the carrier. Tracking goes live here.
• Out for delivery. It is on the van. If you can be there, be there — resin does not enjoy an afternoon on a hot porch.

Tracking hasn't moved in a week

Then something is wrong and I want to know about it. Send me your order number through Contact Us and I will chase the carrier myself. If the lamp is genuinely lost, Returns & Refunds covers what happens next: a remake or a full refund, your choice.

It says delivered and it isn't here

Check with neighbors and around the property first — carriers leave parcels in remarkable places. If it still hasn't surfaced after 24 hours, write to me and I will open a case.

Or just ask me

You don't have to wait for a scan to know where things stand. Send me your order number and I will tell you honestly what stage your lamp is at, even when the honest answer is that it is still curing.