Here is the plain version, with none of the small-print games. Your lamp is cast specifically for you after you order, so I cannot take it back and sell it to someone else. That shapes everything below. It never means you are stuck with something broken.
Tell me within 7 days of delivery and I will make it right. Send me, through Contact Us:
No forms, no ticket number to quote. I will either remake the lamp and ship you a new one at my cost, or refund you in full. Your choice, not mine.
If you ordered the Cyclops and a Warrior came out of the box, that is on me. Write to me and the correct lamp goes into the queue immediately, at no cost to you. Keep the one you were sent.
If tracking says delivered and it is not there, or tracking has stalled for more than 7 days, contact me and I will open a case with the carrier. If the lamp is genuinely lost, you get a remake or a full refund.
Two things at checkout widen what is covered. Both are optional, and neither is included in the price of the lamp:
If you did not add them, the 7-day cover above still stands. They buy you a longer window and a faster answer — they are not your only protection.
Refunds go back to the card or account you paid with. I issue them the same day we agree on one. Your bank usually takes 5 to 10 business days to show it.
I do. If I ask you to send a lamp back, I send you the label. You will never pay to return a lamp that was faulty or wrong.
Then write to me at Contact Us. I am one man and it is my name on the box. I would far rather fix it than have you tell people I did not.