Shipping & Delivery Policy
Every Helios lamp is a pre-order. Lamps are not held in stock; each one is cast, cured and hand-finished after the order is placed. The timeline below is the one we work to.
Production and delivery timeline
Day 0 — order placed and confirmed by email.
Days 15 to 20 — the lamp is mixed, poured, cured, demoulded, sanded and finished by hand.
Around day 40 — the lamp is double-boxed and handed to the carrier, and a tracking link is emailed to you.
Estimated total time from order to delivery is approximately 40 days. This is an estimate, not a guarantee: curing times and carrier schedules vary. Orders are not produced or shipped on weekends or public holidays.
Shipping cost
Shipping is free worldwide and fully tracked on every order. There is no minimum order value and no shipping charge is added at checkout.
Tracking
A tracking link is emailed as soon as the order ships. Allow 24 to 48 hours after dispatch for the first carrier scan to appear. Further guidance is on our Track My Order page.
Packaging
Every lamp is double-boxed and suspended in cushioning inside the inner box. Optional Shipping Protection ($6.99) may be added at checkout and covers the lamp in transit, with a free replacement sent immediately if it arrives damaged.
Customs, duties and taxes
Orders delivered within the United States have nothing further to pay. For orders delivered outside the United States, any import duty, tax or customs fee is set by the destination country and is the responsibility of the recipient. These charges are not included in the price of the order.
Incorrect addresses
Contact us as soon as possible if the shipping address is wrong. Addresses can be corrected while the order is still in production, but not once it has been handed to the carrier. Orders returned to us because of an incorrect or incomplete address may be reshipped at the customer's cost.
Delays, lost and undelivered orders
If tracking has not updated for more than 7 days, or the estimated window has passed with no delivery, contact us and we will open a case with the carrier. Remakes and refunds for lost orders are covered by our Return and refund policy.
Contact
Questions about an order or a delivery can be sent through our contact page. Messages are answered within 24 hours, Monday to Friday.
Helios Lamps