Store Policies

Privacy Policy

Last updated: January 1, 2026

At JointArmor™, your privacy matters. This policy explains what information we collect, how we use it, and the choices you have. By using our website and placing an order, you agree to the practices described below.

Information We Collect

When you place an order or contact us, we collect the details needed to fulfill your purchase and support you, including:

• Contact & shipping details — your name, email address, phone number, and delivery address.
• Order information — the products you buy, order value, and order history.
• Payment information — processed securely by our payment providers. We never see or store your full card number.
• Device & usage data — basic analytics such as browser type, pages viewed, and how you found us, collected through cookies.

How We Use Your Information

• To process, fulfill, and deliver your orders.
• To send order confirmations, shipping updates, and tracking information.
• To respond to your questions and provide customer support.
• To improve our products, website, and overall shopping experience.
• To send promotional emails — only if you opt in, and you can unsubscribe anytime.

How We Protect Your Data

Our store runs on Shopify's secure, PCI-DSS compliant platform, and all data is transmitted over encrypted SSL connections. We restrict access to personal information to staff who need it to serve you.

Sharing Your Information

We do not sell your personal data. We share information only with trusted partners who help us run our business — such as our payment processor, shipping carriers, and fulfillment partners — and only to the extent needed to complete your order.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time. To make a request, just contact us through our Contact page and we'll respond promptly.

Terms of Service

Last updated: January 1, 2026

Welcome to JointArmor™. By accessing our website and purchasing our products, you agree to these Terms of Service. Please read them carefully.

Use of Our Website

You agree to use this site for lawful purposes only and not to misuse, disrupt, or attempt to gain unauthorized access to any part of it. All content — including text, images, logos, and designs — is the property of JointArmor™ and may not be copied or reused without permission.

Products & Pricing

We do our best to display our products and prices accurately. All prices are listed in U.S. dollars. We reserve the right to correct any errors, change prices, or update product information at any time without prior notice. Promotional pricing and discounts are available for a limited time and may end without warning.

Orders & Acceptance

Placing an order is an offer to purchase. We reserve the right to accept or decline any order, including orders that appear fraudulent or that we are unable to fulfill. If we cancel an order after payment, you'll receive a full refund.

Medical Disclaimer

JointArmor™ products are designed to provide knee support and compression and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare professional before using our products if you have an injury or underlying health condition.

Limitation of Liability

To the fullest extent permitted by law, JointArmor™ is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Your sole remedy for any issue with a product is covered by our Refund & Returns Policy below.

Governing Law

These terms are governed by the laws of the United States. Any disputes will be handled in accordance with applicable U.S. law.

Refund & Returns Policy

Last updated: January 1, 2026

We stand behind every JointArmor™ brace with a 30-Day Money-Back Guarantee. If you're not completely satisfied, we'll make it right.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items should be in their original condition with all packaging. Lightly tried-on items are fine — we understand you need to check the fit.

How to Start a Return

• Reach out through our Contact page with your order number and the reason for the return.
• Our team will reply within 24 hours with simple return instructions.
• Once your return is received and inspected, we'll process your refund.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return. You'll get an email confirmation as soon as it's processed. Depending on your bank, it may take a few additional days to appear on your statement.

Wrong, Damaged, or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days and we'll send a free replacement or issue a full refund — including any return shipping. Just include a photo so we can help faster.

Non-Returnable Situations

• Requests made more than 30 days after delivery.
• Items returned without first contacting our support team.

Shipping Policy

Last updated: January 1, 2026

We offer free tracked shipping on every order — no minimum, no surprises at checkout.

Order Processing

Orders are processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delivery Times

• United States: typically 7–15 business days from dispatch.
• Delivery times are estimates and may vary slightly due to carrier volume, customs, or holidays.

Tracking Your Order

Every order includes end-to-end tracking. Enter your tracking number on our Order Tracking page to see real-time status updates at any time.

Shipping Costs

Shipping is 100% free on all orders. The price you see is the price you pay — there are no hidden handling or shipping fees.

Lost or Delayed Packages

If your tracking hasn't updated in a while or your package seems delayed, don't worry — reach out through our Contact page and we'll track it down for you. We're committed to making sure every order arrives.